MBS Contact Information

Fannie Mae's Investor Relations & Marketing team provides a direct line to firsthand information about Fannie Mae fixed-income securities and their ability to fit a wide range of investment strategies.

E-mail Fannie Mae's Investor Relations & Marketing department. Fannie Mae representatives will respond promptly to any investor inquiry during Fannie Mae business hours.

The Fannie Mae Investor Relations & Marketing Helpline is staffed from 8:30 a.m. to 5:30 p.m., ET, every business day.

  • The Helpline can be used to answer non-routine questions about Fannie Mae securities, disclosure documents, and to request other materials on Fannie Mae mortgage securities.
  • PoolTalk is available to answer your routine Fannie Mae MBS questions, such as current factors, interest rates, margins, and more.

Investors can reach the Helpline by dialing 800-2FANNIE (800-232-6643).

Investors in Fannie Mae single-family securities have 24-hour-a-day fingertip access to the pool information they need to evaluate their investments. PoolTalk® is Fannie Mae's easy-to-use information tool. Investors have access to Fannie Mae MBS data on current and historical pool factors, pool types, CUSIP numbers, issue and maturity dates, pass-through rates, original and updated weighted-average coupons (WACs), and weighted-average maturities (WAMs).

PoolTalk also provides a variety of frequently requested information on Adjustable-Rate Mortgage (ARM) Fannie Mae MBS, such as projected accrual rates for the current month, margins, updated life caps and floors, accrual reset dates, subtype, and historical information.

You have the option to search for information on a security by one of the following ways:

  • CUSIP number,
  • MBS pool number, or
  • REMIC or SMBS trust number and class name.

DUS Disclose
Investors in Fannie Mae's multifamily securities should refer to DUS Disclose® for detailed disclosures on the composition and performance of Fannie Mae's multifamily securities.

Prospectus Availability
Most Prospectuses and related disclosure documents are available online by visiting the Single-Family, Multifamily, or Structured Transactions pages. Single-family prospectus supplements are also available through PoolTalk. Multifamily MBS prospectus supplements are available through DUS Disclose. Otherwise to request a Prospectus, a deal-specific prospectus supplement, a final data statement or other related documents, or to order other Fannie Mae publications, call 800-2FANNIE (800-232-6643).

Page last revised: 7/21/19